Set Up VP Reminder Messages

Use your VP Reminder Message table to create and maintain your message texts. You can create a record for any type of message you want to send, including appointment reminders, emergency weather closings, event invitations, and so on.

Due to operating system incompatibility and device availability issues, as of September 30, 2012, Ortho2 discontinued support for the telephony portion of VP Reminder, and the Way2Call and Dialogic devices that make the phone calls. Support for other reminder types will remain in place. Although you will still be able to use the telephony feature and devices if you wish, Ortho2 will no longer be able to help you with any hardware device malfunctions or other significant issue regarding VP Reminder telephony services. Please contact Ortho2 if you are interested in upgrading to our Edge Reminders module for your telephone reminder system services.

Open VP Reminder Message Table - VP Reminder Main Menu > System Tables > System > VP Reminder Message.

You can also open the table directly from VP Reminder. See "Telephone Message Setup", "E-mail Message Setup", "Select Patients by Appointment" and "Select Patient Subgroup" for more information.
Create or Edit a Message - Click New to create a new record, or use the Previous and Next buttons, or the dropdown button at the bottom of the window to choose an existing record to work with. Once you create a record, you cannot delete it. You can, however, flag it Inactive. Records you flag as Inactive are not available for general use, but they remain in your system for reporting and other data collection needs. In addition, you can toggle records back to Active whenever needed.
Message Details - Select a message to work with, and edit the fields as needed. If you just created a new message, it is selected automatically.

Description - Enter a description of the message's purpose.

Email, Text, Phone Message Body - Type the text for each type of message delivery. Do not use special characters (such as @ or $ ) that may be misinterpreted by the VP Reminder system. You can use standard word processing editing tools (such as Cut, Copy, and Paste) to facilitate entering the text. Note that some cell phones are capable of receiving a maximum of 160 characters.

While Ortho2 no longer supports VP Reminder telephony features, you may use these options of your own accord..

Insert Variables - To add a variable to your message text, double-click the blue variable code at the right of the window to insert it at the end of the currently selected message body. You can also double-click the variable description to enter it into the message. If needed, use cut and paste to reposition your variables and text.

Confirm Response - Enter the message to use at the end of the call if the recipient presses the keypad number that confirms the appointment. We suggest something like Thank you. We look forward to seeing you soon.

Not Confirmed response - Enter the message to use at the end of the call if the recipient does not press the keypad number that confirms the appointment. We suggest something like Please call soon to reschedule.

Inactive / Active Toggle - Once you create a record, you cannot delete it. You can, however, flag it Inactive. Records you flag as Inactive are not available for general use, but they remain in your system for reporting and other data collection needs. In addition, you can toggle records back to Active whenever needed.
Save Your Changes - Click Exit to save the changes you have made and close the editing window.