Manage Pending Prizes

Use the Pending Prizes window to edit, approve or deny patient prize requests, and view the number of each prize type that has been redeemed for a variety of time periods.

How Patients Select Prizes - Patients can open the Prize Selector to view available prizes, review their point balance, and redeem points for prizes as they use your Patient Sign-In station, initiating the automated prize processing sequence.

Open Pending Prize Window

You can open this feature in multiple ways: Use the method that's most convenient for you.

ViewPoint main menu - Select the Pending Prize Request option from the Daily Activities section of your ViewPoint main menu.

ViewPoint shortcut menu - Select Manage Prizes from the Patient Rewards shortcut menu. (Or, press Alt+P on your keyboard to open the Patient Rewards menu options.)

Patient-Specific Prize Requests - You can review pending prize requests for an individual patient from the Manage Patient Points window. See "Manage Patient Rewards" for details.

Automated Prize Request Notification - You can set up your system to automatically notify one or more users with VP Messaging whenever a patient chooses a prize from the Prize Selector. The resulting message includes a link that automatically opens that patient's Manage Patient Points window, so you can process the prize immediately. In addition, you can be notified of new prize requests via email. See "Patient Rewards Setup" for details about enabling these features.

Prize Requests

You can optionally change the point cost of the prize, then select to either Process or Delete the prize request. When you select Process, the system assumes the patient has received the prize. This decreases the patient's reward point balance, and decrease the number of prizes in your inventory.

Prize Tracking

Use the Prize Tracking tab to review the prizes that have been redeemed by your patients, including the prize type, default number of points required, number of pending prizes, and total number of prizes awarded during the selected time period.

Select Time Period - Use the Time Frame drop down button to select whether to view the prize data for the past month, past quarter, past 6 months, or past year.

Review Data - The prize tracking table lists each of your prize types, including active and inactive records. The table notes the default number of points required to redeem the prize, the quantity remaining in your inventory, the number of pending prizes, and the number of prizes awarded during the time frame you selected.

Exit - Although you cannot change any data in the prize tracking table, we suggest you click Save at the bottom of the window to save any changes you may have made in another tab, and to close the window.

Individual Patient Prizes - The Prize Tracking tab lists all prizes awarded to all patients within the selected time frame. You can review the Point Ledger section of the Patient Points tab to view the details of reward points and prizes that have been awarded to the currently active patient.