Ortho2 Support Options There are a variety of ways to get your questions answered from the Ortho2 staff, including phone, email, chat, and remote support.
Phone Help - Call our Ortho2 support representatives at 800-346-4504 from 7 AM - 7 PM Central Time, Monday - Friday for live assistance. If there is a queue, you can either request a call back and hang up, reserving your place in line, or remain on hold. At other times, you may leave a message to be called back during our support hours.
Email Help - Email us at Ortho2support@ortho2.com to contact an Ortho2 support specialist, who will receive and respond to your message in queue along with chat and phone support requests.
Chat - Open a chat window to get real-time help from our Support, New Customer Care, or Network Engineering team.
Remote Support - When you call us for assistance, your Ortho2 support representative may ask to remotely connect to your computer system. You can then use this option, along with the support number of your representative, to allow us temporary access to your system for diagnostic, training, and other support purposes.
Use Online Help - This online help system contains a wealth of articles and links to information about your ViewPoint system and modules. You can type keywords to search for information, use the table of contents to look for closely related articles, follow links within the articles for additional information, use your browser functionality to move forward and back between articles, and more.
Search - Type a description of the information you are looking for in the search box at the top of your window to bring up a list of relevant help articles. (If you are using a tablet or mobile device, click the menu button first.) After you select an article to view, you can click the Remove Highlight button to remove the highlighting of the text you searched on.
Expand / Collapse Details - The articles are designed to get you the help you need quickly by always showing you basic lists of instructions, and collapsing the details so you can quickly scan an article to find the information you are looking for. You can expand the details of individual sections by clicking the drop down button ( ), or use the Expand / Collapse All button at the top of the article to open or close all collapsed text and pictures within the help article you are viewing.
Table of Contents - The table of contents lists help articles grouped by module, feature, or function. You expand and collapse the help system table of contents in different ways, depending on the type of device you are using. If you are using a standard monitor display, use the slider arrow at the right of the window to show / hide the table. If you are using a tablet or other mobile device with a smaller screen, tap the menu button in the heading to open the table of contents list. You can also click the Table of Contents link at the bottom of the help articles to open the table of contents page.
Follow Links - Your ViewPoint help articles contain many links that you can use to gain further details about the feature you are working with. When you click a link to open another article, you can use the back and forward arrows in your browser to toggle among articles you have opened.
Print - Use the Printer icon at the top of the help window to open the print dialog, where you can print the currently displayed article, or save it as a PDF document for quick reference in the future.
ViewPoint Help Options In addition to calling our telephone support representatives at 800-346-4504 from 7 AM - 7 PM Central Time, Monday - Friday for live assistance, you can find additional online documentation and other resources from the ViewPoint Help options menu. You can open the menu from the ViewPoint shortcut menu.
Online Help - Use this option to open this online Help system.
Visual Help - Watch video tutorials to brush up on your skills, or to learn a few new hints and tips to use with your system. You can find a comprehensive collection of beginner's and advanced user's training videos and webinars on our online Support & Learning center. See "Watch Video Tutorials" for details.
FAQ - Use this option to open the Ortho2 web site to the ViewPoint FAQ page, where you can find out all about your system.
Web Resources > Connect Remotely - When you call us for assistance, your Ortho2 support representative may ask to remotely connect to your computer system. You can then use this option, along with the support number of your representative, to allow us temporary access to your system for diagnostic, training, and other support purposes.
Web Resources > Ortho2 Web Site - Use this option to open the Ortho2.com home page.
Web Resources > Submit Bug / Enhancement via UserVoice - Use the UserVoice feedback forum to connect with Ortho2, offer enhancement suggestions, vote on your favorite ideas, report bugs, and monitor the progress of upcoming products and features. See "UserVoice Feedback Forum" for details.
Web Resources > What is My IP? - Use this option to determine the internet protocol address of the computer you are working on. This is generally used for diagnosing networking other issues. Click here to find your IP now.
About - Use this option to open a window that displays information about your ViewPoint system, including the revision number, and your customer identifiers.
There are a variety of ways to get your questions answered from the Ortho2 staff, including phone, email, chat, and remote support.
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Remove Highlight button to remove the highlighting of the text you searched on.
), or use the 
Expand / Collapse All button at the top of the article to open or close all collapsed text and pictures within the help article you are viewing. 
Printer icon at the top of the help window to open the print dialog, where you can print the currently displayed article, or save it as a PDF document for quick reference in the future.