Correct and Resubmit Electronic Claims

After submitting electronic claims, be sure to clean up any transmission or records errors, and re-submit if needed.

How to Get Here

You can open this feature in multiple ways: Use the method that's most convenient for you.

ViewPoint Toolbar - Electronic Insurance.

ViewPoint Shortcut Menu - Add-In > Electronic Insurance.

Use This Feature

Review Rejected Claims - We recommend that you return to the Electronic Insurance window immediately after transmission.  Any claims that were not processed successfully remain in your pending claims list. In addition, you may retrieve rejected claim information from your electronic insurance clearinghouse. (See "Review Electronic Claims Online" for details.)

View Errors - Click Error Reportto determine the reason the claims were not successful.

Correct Errors - Go to the appropriate patient folders or other areas of your system to fix any record-keeping or other errors. Common errors include incorrect state abbreviations, mismatched relationship data, and missing employer and group number data.

Select & Re-Submit Claims - Re-generate the insurance form(s) you need to resubmit, and open the Electronic Insurance window again. Select the claim(s) to transmit, and click Resubmit. The claims will be marked as re-submissions, rather than first-time submissions for the processing clearinghouse. (See "Upload Electronic Insurance Claims" for details.)

• Use Insurance
  • Generate Insurance Forms
  • Resubmit Electronic Claims
  • Review Electronic Claims Online
  • Upload Electronic Claims

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